Back

Terms of Services

1. Introduction

These Terms of Service (“Terms”) govern the use of services provided by Peppre Digital Agency (“Peppre,” “we,” “us,” or “our”). By purchasing, subscribing to, or otherwise using our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms, as well as any applicable proposals, statements of work, invoices, service agreements, and policies referenced herein.

Peppre operates as a business-to-business (B2B) service provider. Our services are delivered primarily to businesses and organizations for lawful commercial purposes.

 

2. Company Overview and Nature of Services

Peppre is a full-service digital, marketing, and print solutions provider offering a comprehensive suite of services including:

 

2.1 Digital Services

  • Website design and development (new builds, redesigns, landing pages)

  • E-commerce development and platform configuration (where applicable)

  • Website content updates and content management

  • WordPress management, plugin/theme administration, and optimization

  • Website security hardening, monitoring, and remediation

  • Website performance optimization (caching, database optimization, CDN configuration)

  • Hosting setup and managed hosting services

  • VPS provisioning and server administration (as applicable)

  • DNS and domain management (configuration, transfers, renewals)

  • SSL certificate procurement, installation, and renewal

  • Email services and domain-based email configuration (as applicable)

  • VoIP phone service configuration and ongoing support (as applicable)

  • Technical consulting, troubleshooting, and IT support services

 

2.2 Marketing and Creative Services

  • Social media management and content publishing

  • Digital marketing strategy and campaign management

  • Content creation and creative production (graphics, promotional assets)

  • Branding and brand identity development

  • Copywriting and marketing collateral design

  • Advertising creative (digital banners, promotional graphics)

 

2.3 Commercial Printing and Production Services

  • Digital printing production

  • Offset printing production

  • Large-format printing (posters, banners, signage)

  • Business collateral printing (business cards, menus, brochures, flyers, postcards)

  • Specialty finishing options (lamination, folding, scoring, binding—where applicable)

 

2.4 Promotional Products and Branded Merchandise

  • Promotional product sourcing and production coordination

  • Branded items (e.g., apparel, stickers, packaging items, marketing giveaways)

  • Custom merchandise and marketing materials intended for lawful business use

Services may be delivered directly by Peppre and/or through carefully selected third-party providers and production partners (e.g., hosting platforms, domain registrars, print production facilities, shipping carriers). Where third-party providers are used, Peppre remains the Client’s primary point of contact unless otherwise stated in writing.

 

3. Eligibility and Acceptable Use

You agree that you are engaging Peppre for lawful business purposes and that you have authority to enter into agreements on behalf of your business or organization.

 

3.1 Prohibited and High-Risk Activities

Peppre does not provide services for, facilitate, or knowingly support:

  • Gambling services or gambling-related payment processing

  • Adult content or adult services

  • Firearms, weapons, ammunition, or regulated weapon-related commerce

  • Controlled substances, pharmaceuticals (unless fully licensed and disclosed in writing), or illegal drug activity

  • Fraudulent, deceptive, or illegal business activities

  • Cryptocurrency exchanges, high-risk financial services, or unlicensed money services

  • Counterfeit goods, intellectual property infringement, or piracy

  • Any other activity prohibited by applicable law or payment processor policies

Peppre provides professional B2B digital, marketing, and print services only. If we determine that a Client’s business or content violates these requirements, we may refuse service or suspend work immediately.

 

4. Proposals, Agreements, and Scope of Work

Services may be provided under one or more of the following:

  • Proposal and written acceptance

  • Signed Service Agreement / Contract

  • Statement of Work (SOW)

  • Invoice approval

  • Subscription plan enrollment

 

4.1 Scope Definition

The scope, timeline, pricing, and deliverables will be defined in the applicable proposal, invoice, or written agreement. Any service requested outside the agreed scope may require:

  • A revised proposal or change order

  • Additional fees

  • Timeline adjustment

 

4.2 Client Responsibilities

To ensure timely delivery, the Client agrees to:

  • Provide accurate project details and materials (logos, content, images, brand guidelines)

  • Respond to requests for approvals, revisions, and confirmations in a timely manner

  • Confirm proof approvals for print and creative deliverables

  • Maintain lawful content and required rights/licenses for all provided assets

Delays caused by Client inactivity or missing materials may extend timelines and may impact scheduled billing.

 

5. Billing, Recurring Subscriptions, and Payment Authorization

 

5.1 Billing Models

Peppre offers:

  • Monthly recurring subscription services (e.g., hosting, maintenance, marketing retainers, support plans)

  • Annual renewals (domain registrations, SSL certificates, hosting renewals)

  • Project-based invoices (web builds, printing, promotional production, consulting)

 

5.2 Payment Processing

Payments may be processed using secure, PCI-compliant payment processors, including Square. Peppre may migrate payment processing platforms to improve subscription management, operational efficiency, and reporting. This may result in billing transitions for existing recurring customers.

Peppre does not store full credit card numbers or CVV codes. Payment details are handled by the payment processor.

 

5.3 Authorization for Charges

By approving an invoice, signing an agreement, enrolling in recurring services, or approving a production proof, the Client authorizes Peppre to charge the agreed amounts according to the billing schedule stated in the applicable agreement or invoice.

 

5.4 Late Payments and Service Suspension

If payment is overdue, Peppre may:

  • Pause active work

  • Suspend hosting/maintenance services (where applicable)

  • Delay print production or shipments

  • Withhold deliverables until the account is current

Any service interruption caused by non-payment is the Client’s responsibility.

 

6. Cancellations and Termination

 

6.1 Subscription Cancellations

Recurring services may be canceled according to the written agreement or invoice terms. Unless otherwise stated, cancellation requests should be submitted in writing prior to the next billing cycle.

 

6.2 Termination for Cause

Peppre may terminate services if:

  • The Client fails to pay invoices after reasonable notice

  • The Client requests prohibited use

  • The Client engages in fraud or illegal activity

  • The Client threatens or harasses staff

  • The Client repeatedly violates proof/approval procedures

Termination does not relieve the Client of payment obligations for work performed or costs already incurred.

 

7. Digital Services: Delivery and Limitations

 

7.1 Hosting and Uptime

If Peppre provides hosting or managed server services, we make commercially reasonable efforts to maintain service availability. However, uptime may be impacted by third-party providers, scheduled maintenance, security incidents, or force majeure.

 

7.2 Security and Maintenance

Peppre may provide security updates, monitoring, and best-practice hardening. However, no system can be guaranteed 100% secure. The Client is responsible for:

  • Following recommended security practices

  • Keeping user credentials secure

  • Using strong passwords and access controls

 

7.3 Third-Party Plugins, Themes, and Licenses

Some projects may rely on third-party software and services. Availability, pricing, or terms for third-party products may change, and the Client may be responsible for license renewals unless explicitly included.

8. Printing, Production, and Promotional Products

 

8.1 Proof Approval

For printing and production, the Client is responsible for final proof approval. Once approved, production begins. Changes after approval may require rework fees and timeline adjustments.

 

8.2 Custom Production

Most printed items and promotional products are custom manufactured and cannot be refunded once production has started.

 

8.3 Production Times and Shipping

Production and delivery times are estimates and may be affected by:

  • Supply chain disruptions

  • Carrier delays

  • Weather events

  • Peak seasonal volume

Peppre is not liable for carrier delays beyond our control, but we will assist in tracking and resolution where possible.

 

8.4 Returns and Reprints

If a print or promotional order has a verified production defect (e.g., misprint, incorrect quantity, clear manufacturing error), the Client must notify Peppre promptly and provide supporting photos and details. Remedies may include reprint or credit at Peppre’s discretion.

 

9. Refund Policy

Because Peppre provides professional services and custom production:

  • Digital services are generally non-refundable once work has been performed

  • Monthly service fees are non-refundable once the service period has begun and services are rendered

  • Domain registrations, SSL certificates, and related renewals are non-refundable once processed

  • Custom printing and promotional items are non-refundable once production begins

  • Marketing retainers are non-refundable for completed service periods

Any exception must be agreed in writing.

 

10. Intellectual Property and Client Content

 

10.1 Client-Owned Content

The Client represents that they own or have rights to all content provided to Peppre (logos, images, text, trademarks).

 

10.2 Work Product

Unless otherwise agreed in writing, final deliverables are provided for the Client’s business use. Certain tools, templates, workflows, or internal methods used by Peppre remain Peppre’s property.

 

11. Communications and Records

Peppre maintains records such as invoices, service agreements, email correspondence, and production approvals for business operations, support, and compliance purposes.

Clients agree that electronic communications (email confirmations, approvals, and invoices) may serve as valid authorization for services and billing.

 

12. Disputes and Chargebacks

If you have a billing question, please contact us promptly so we can resolve the issue.

Peppre maintains documentation to support legitimate transactions, including:

  • service agreements

  • invoices and receipts

  • communication logs

  • proof approvals and production records

Unresolved disputes may be handled through the payment processor’s dispute process. The Client agrees to provide reasonable cooperation to resolve disputes.

 

13. Disclaimer of Warranties

Services are provided on an “as-is” and “as-available” basis. Peppre disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose.

 

14. Limitation of Liability

To the maximum extent permitted by law, Peppre shall not be liable for:

  • indirect, incidental, special, or consequential damages

  • lost profits, business interruption, or loss of data

  • third-party provider outages or failures

  • domain registrar actions or policy changes

  • carrier shipping delays

  • delays caused by Client failure to provide materials or approvals

Peppre’s total liability for any claim shall not exceed the amount paid by the Client to Peppre for the specific service giving rise to the claim within the prior 30 days (or as otherwise stated in a written agreement).

 

15. Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law principles.

 

16. Updates to These Terms

Peppre may update these Terms periodically to reflect changes in services, legal requirements, or operational practices. Updated Terms will be posted on our website and will be effective upon posting.

 

17. Contact Information

For billing, support, or service inquiries, please contact:

Peppre Digital Agency

460 Bergen Blvd, Suite 307
Palisades Park, NJ 07650
Email: support@peppre.com
Project Inquiries: sales@peppre.com
Phone: (201) 777-1222