Peppre Digital Agency is a full-service business-to-business (B2B) digital, print, and marketing solutions company headquartered in New Jersey, serving clients throughout the United States.
Since 2016, we have provided professional digital infrastructure, creative production, managed hosting services, commercial printing solutions, and branded promotional product manufacturing to small and mid-sized businesses. Our operational model is built around long-term client relationships, recurring service subscriptions, and structured project-based engagements.
Scope of Services Covered Under This Policy
This Payment Policy applies to all services provided by Peppre Digital Agency, including but not limited to:
• Website design and development
• Website maintenance and security management
• Managed web hosting and VPS services
• Domain registration and DNS management
• SSL certificate procurement and renewal
• VoIP business communication services
• Social media management and digital marketing campaigns
• Commercial digital printing
• Offset printing production
• Large format printing and signage
• Custom promotional products and branded merchandise
• Graphic design and content production services
All services are provided strictly for lawful commercial use.
Business Model and Billing Framework
Peppre Digital Agency operates under a structured B2B billing framework designed to support both ongoing service relationships and project-based production work.
Recurring Subscription Services
Certain services are billed on a recurring basis, including:
• Hosting plans
• Website maintenance packages
• Security monitoring
• Managed WordPress services
• VoIP services
• Ongoing marketing retainers
Recurring billing may be structured monthly or annually, depending on the service agreement.
Clients enrolling in recurring services authorize automatic billing according to agreed billing cycles.
Project-Based Digital Services
Project-based services such as website builds, branding projects, custom development, and infrastructure setup are billed through:
• Approved proposals
• Signed contracts
• Formal invoices
Payment schedules may include deposits, milestone payments, and final balances.
Printing and Promotional Production Billing
Commercial printing and promotional products are custom-produced based on client-approved specifications.
Billing for print production may include:
• Upfront deposits
• Pre-production approval charges
• Full payment prior to production
• Net terms for approved business clients
Because printing and promotional products are custom manufactured, payment authorization confirms production approval.
Payment Processing and Security
All payments are processed through secure, PCI-DSS compliant third-party processors, including Square.
Peppre Digital Agency previously processed recurring billing through Stripe and migrated to Square to enhance subscription management, operational efficiency, and reporting capabilities.
At no time does Peppre Digital Agency store full credit card numbers, CVV codes, or sensitive authentication data on internal systems.
All transaction data is encrypted and handled in accordance with industry security standards.
Authorized Payment Terms
By approving a proposal, signing a service agreement, approving a print proof, or enrolling in a subscription plan, the client expressly authorizes Peppre Digital Agency to charge the agreed fees in accordance with:
• Signed service agreements
• Digital approvals via email
• Approved invoices
• Recurring subscription authorizations
Failure to remit payment may result in service suspension.
Refund Policy
Due to the professional and customized nature of our services:
• Monthly service fees are non-refundable once services have been rendered
• Annual domain and SSL renewals are non-refundable once processed
• Custom printing and promotional items are non-refundable once production begins
• Marketing retainers are non-refundable for completed service periods
Refund requests are reviewed on a case-by-case basis and must be submitted in writing.
Dispute Resolution
Clients are encouraged to contact our billing department directly to resolve any billing concerns prior to initiating a payment dispute.
We maintain detailed service records, invoices, and communication logs for all clients.